Time matters when it comes to claims — especially with claims-made policies where notification timing can determine whether you’re covered. As soon as you become aware of a claim or potential claim, contact us immediately.
Claims are why you have insurance — Our specialist claims manager takes the stress out of the claims process. From the moment you notify us, we handle preparation, lodgement, insurer liaison, and settlement negotiations — ensuring you get the best possible outcome without the runaround.
We act as your advocate throughout the claims process, working on your behalf to secure a timely and successful outcome.
Please note we cannot authorise repairs to damaged property until your insurer has formally approved the work.
Important: Some policies require you to notify the insurer about claims — or circumstances that could lead to future claims — before your policy expires. Delayed notification can result in denial of cover. Don’t wait. Call us as soon as an incident occurs or you become aware of a potential issue.