Healthcare & NDIS Providers

At Insurance Broking Services, we understand the unique challenges faced by healthcare providers, disability support organisations, and aged care operators. This sector carries a regulatory insurance obligation that goes beyond best practice — registered NDIS providers are legally required under the NDIS Practice Standards to hold professional indemnity, public liability, and accident insurance as a condition of registration, and the NDIS Quality and Safeguards Commission verifies compliance at every audit. A lapse of even one day can be recorded as a non-conformance. The new Aged Care Act, which took effect on 1 July 2025, has raised the governance bar further, creating individual accountability for directors and extending liability obligations to associated providers. Beyond the mandatory covers, the nature of care delivery creates exposures that generic business policies rarely address adequately — participant injuries during transfers, medication errors, abuse and neglect allegations, data breaches of sensitive health information, and vicarious liability for the acts of support workers and contractors. Professional indemnity for healthcare and disability providers is claims-made, meaning run-off cover is essential when ceasing operations or changing insurers, and the retroactive date must be carefully maintained at renewal. We leverage our industry knowledge and insurer connections to build tailored insurance solutions for your situation, ensuring your participants, your workers, your governing body, and your organisation are properly protected and audit-ready.